Patient Portal

We are pleased to offer a patient portal where you can review lab results or ask questions of your provider. To register or login for this service, please click here.

Frequently Asked Questions

What can I expect during my first visit?

  1. When you make an appointment, we can address the key concerns you may have. We will be focused on addressing those issues during an expanded 30 minute office visit.
  2. If you require more time to address your healthcare needs, we will kindly ask you to make another appointment so your healthcare needs can be met.

Special note: Our first priority is your health. Our second is being efficient with our time, yours and our other patients’ needs. In order to best serve all of our patients’ needs, health care issues that might require additional time will need another appointment to be scheduled. In the complicated world of healthcare, and the challenges we face in meeting all the requirements of the industry, as well as trying to manage the growing stress and demands placed on our IPC team of providers and staff, we please request that you follow this process.

At the same time of this growing demand, we are also working to improve the health knowledge of our patient community. We are developing a few unique ways we can do that and you will be experiencing more of that when you come to visit IPC in the future. Health and wellness requires a partnership and look forward to helping you better master your own health and wellness.

What do I need to bring to my first appointment?

So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:

  • Photo ID
  • Current insurance card (s)
  • Pharmacy insurance card and pharmacy of choice (location/cross streets)
  • Co-payment (s), if required by your insurance company
  • All medications and supplements in original bottles, including over-the-counter medications
  • Tests results/films that have been requested by us
  • Past medical records you feel are applicable to your health

For subsequent visits, please bring the following: 

  • Photo ID
  • Current insurance card (s)
  • Pharmacy insurance card and pharmacy of choice (location/cross streets)
  • Co-payment (s), if required by your insurance company
  • Payment for any outstanding balance
  • Test results that may have been ordered outside of the IPC office

What is your appointment cancellation policy?

If you must cancel your appointment, we’ll be happy to reschedule it to a time more convenient for you. We ask you to give us at least 24 hours advance notice in order to provide an opportunity for another patient to be seen. If you are late for your appointment, you may be asked to reschedule to allow the provider to keep a timely schedule for the other patients. A $55 fee will be assessed for all missed appointments not cancelled with a 24-hour notice. For any physical exam appointments not cancelled 24 hours in advance, a $75 fee will be assessed. Extenuating circumstances will be considered, however please understand that there are significant impacts to IPC and the team when appointments are missed.

For further details, please review our Office Policies.

What are your billing requirements?

If you do not have your insurance card and/or co-payments the day of the appointment, we reserve the right to reschedule your appointment to a time when you can provide documents or payments.

IPC will collect, prior to any office visit and procedure, deductibles and coinsurance up to an amount equal to payment in full for the planned office visit.  Payment in full and expected coinsurance payment responsibility are determined by the anticipated medical billing codes(s), details of your insurance policy, and agreement between your insurance company and IPC.  

For further details, please review our Financial Policy.

What should I do if I have a question about my bill?

For questions about your bill for a visit with your provider, please contact our office at 480.776.0626.

What do I do if my prescription runs out before my next doctor's office visit?

  1. If you have refills remaining on your original prescription, please call your local pharmacy or mail-in pharmacy to receive your refills. IPC DOES NOT need to be called.
  2. If your prescription runs out before your next appointment, please call the office at 480.776.0626 for an appointment. Should there be a reason an appointment cannot be made before your prescription runs out, a $15 service fee may apply to support refills made over the phone. Please allow up to 48-72 hours across business work days for all prescription refills. If you have not heard from your pharmacy in 72 hours, please let us know.
  3. For antibiotics and controlled substances, such as sleeping pills, anti-anxiety medicine and pain medications, you are required to make an appointment for any refills. No exceptions will be made.

What is your policy on prescribing pain medication or other controlled substances?

All controlled substances, including pain medications, sleep aids and anti-anxiety medications require an office visit. You will be assessed as to your needs and appropriateness of any medications. As a standard of practice, our office requires that you have a controlled substances agreement, updated yearly, signed and scanned into your medical records. For any violations of the controlled substances agreement, it could bring cause for termination of our further willingness to subscribe any controlled substances.

What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.

What do I need to do if IPC refers me to a specialist physician?

As a patient, you are responsible for making sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, please contact our office to speak with our Referral Coordinator.

What are your office hours?

We are open and available to see patients from 7am-6pm Monday through Friday. Limited Saturday appointments are available. Please call our office at 480.776.0626.

IPC also provides home health visits. Please call our office to find out more about this specialized service we make available to patients who have limited mobility or severe health restrictions.

If your inquiry was not addressed in our list of FAQs regarding our practice, please contact our office for more information.